Using Your Scooter

A 2-minute overview from Vive covering the controls and charging.

1. 1Set the seat. Lift the lever under the right side of the seat, turn the seat to face forward, then let go of the lever. Give the seat a tug to be sure it locked.
2. 2Put the key in and turn it to the right.
3. 3Set the speed dial. The turtle is for indoors and crowds, the rabbit is for open sidewalk. Start on the turtle until you have the feel of it.
4. 4To go forward, push the right-hand paddle on the handlebar. To back up, push the left-hand paddle. The harder you push, the faster it goes.
5. 5To stop, let go of the paddle. The brake comes on by itself.

The horn is the red button on the left and the headlight is the red button on the right. One rider at a time, up to 265 lb.

1. 1Turn the scooter off and take the key out.
2. 2Lift the rubber flap on the front of the battery box.
3. 3Plug the three-pin connector into the scooter first, then plug the charger into the wall.
4. 4A red light means it is charging. A green light means it is nearly there — give it another hour or two.
5. 5From empty, a full charge takes 10 to 12 hours.

This battery cannot be topped up quickly the way a phone can. Charging overnight, every night, is the whole plan — do that and you will not be caught short.

1. 1Check the black lever beside the rear wheel. Two yellow decals mark it: D with a closed padlock, and N with an open padlock. It has to be in D. In N the motor is disconnected so the scooter rolls freely — this is by far the most common cause.
2. 2Make sure the key is turned on.
3. 3Look at the battery gauge. If it is in the red, plug it in and charge it.
4. 4Lift the flap on the front of the battery and press the round Overload Protector button. Wait about a minute, then try again.

Still not moving? Call us at (949) 232-0150. We will come to you and take care of it — there is nothing else you need to try.

An 18-second clip from Vive showing this same method: seat off, battery out, tiller down, then lift the base. It does not cover putting it back together — the steps below do.

1. 1Take the seat off.
2. 2Lift the battery out.
3. 3Fold the tiller down.
4. 4Lift the base into the car. It is the heavy part — a second pair of hands may be safest.
5. 5Leave the base in one piece. It can technically be split in two, but taking that apart and getting it back together can be tricky.

Putting it back together correctly is critical. If the seat or battery does not sit firmly, call (949) 232-0150 before anyone rides.